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Think About The Customer

Alan Weiss told a very interesting story a while ago. A local coffee shop had a glass case that displayed all of their tasty treats to passersby. One day, the display case exploded for one reason or another. (I didn’t really know that glass display cases...

A Dragon In Vegas

It is one of the great paradoxes of my existence. I don’t drink and have never been drunk in my life. I never do drugs. I don’t gamble (with the exception of blackjack). I’m an introvert who hates big parties, dance clubs, and loud bars. I never have...